Evaluasi Kepuasan E-commerce Supply Chain Management dari Sisi Kepercayaan dan Kualitas Layanan Konsumen

Supply Chain Management (SCM), involves various parties, either directly or indirectly, to fulfill customer demands. Manufacturers and suppliers are part of the supply chain, including shipping, warehousing, retailers, as well customers themselves. In any organization, chain consists all functions involved in receiving fulfilling The main concern SCM is provide with right product, at cost, time, quality quantity. This study aims evaluate satisfaction e-commerce terms trust service quality. results show that have a significant positive effect on SCM. Service partially mediates satisfaction.